Refund policy

Only for orders placed via our website

If you wish to return an item, you have the right to do so within our 40-night return window, which means you have 40 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We do not arrange collections, and you will need to arrange for a return at your own expense. 

To start a return, please fill in our contact form or email us at hello@morphee.co.uk and we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions.

Damages and issues

Please carefully inspect your products when you receive them and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

If an item is damaged in transit or arrives faulty, please contact us within 7 days after the item is received. We may request photos of the damaged item(s) to confirm the problem before giving a refund or sending a replacement. We may also ask the manufacturer to contact you directly to solve the problem.

Exchanges

The fastest way to ensure you get what you want is to return the item you have (only for the orders placed via our website), and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

For customers who purchase a DUO bundle (2 items with 15% off) or a TRIO bundle (3 items with 18% off), please note the following:

• If one item is returned from a DUO bundle, we will charge the customer the full price of a single item, as listed at the time of purchase, and refund the difference rather than refunding half of the bundle price.
• If one item is returned from a TRIO bundle, we will adjust the charge to the cost of the duo bundle and refund the difference.
• If two items are returned from a TRIO bundle, we will charge the customer the price of a single item, as listed on the website at the time of purchase, and refund the remaining amount accordingly.

Occasionally we offer free gifts with purchase. These are considered part of the purchase & must be included, in unused condition, with any such returns, in order for a full refund/ credit/ exchange to be given. If an item is returned without the free gift, we reserve the right to charge the full RRP for it, which will be automatically deducted from any refund made.