Shipping policy

Delivery in the UK

FREE Next Day Delivery is available for all orders.

All orders are sent via Royal Mail Tracked 24 and are normally delivered the next day within the UK from when the order is dispatched. Orders placed before 1pm Monday-Friday are dispatched that day. Orders placed after 1pm or over the weekend / on Bank Holidays are dispatched on the next working day. When your order has been dispatched, you will receive an email confirmation with tracking information.

Although 96% reliable, Royal Mail next-day deliveries are not guaranteed. Very occasionally they will arrive the following day (see note on delayed deliveries below).

Please note that if you are not home to receive the package, please follow the re-delivery instructions left by your local delivery company. If you do not follow the re-delivery instructions, the package will be returned to our warehouse. In these circumstances, you will be required to pay for re-delivery before we can re-dispatch your parcel.

General shipping information

Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization, address verification or order processing. Your order will only be dispatched once payment authorization and address verification have been received.

Delivery schedules are estimated to the best of our ability, and actual delivery times may vary depending on shipping locations, carriers and external events. Whilst we use all reasonable endeavours to meet the timescales of your chosen delivery option, occasionally external factors may cause unforeseen delays. Therefore, please ensure that you make your order with enough lead-time to prevent any loss or disappointment resulting from the delivery time as we cannot be responsible for this.

Please ensure that you provide a suitable shipping address for the specified delivery times. We cannot be held responsible for any inaccurate addresses provided to us. We are unable to ship to Post Office boxes as we require a signature upon receipt of the order.

If an item is out of stock you will not be able to pre-order it for when it returns into stock.

Unfortunately, from time to time items become delayed in the post. Items shipped via the Royal Mail are not considered to be lost before 15 working days for UK deliveries. We will not send replacements or give any refund before this period has elapsed.

Multiple shipments

Please note that we are only able to ship to one address per order. If you wish to place orders for different delivery addresses, you will need to put one order on for each address required.

Items damaged in transit or faulty on delivery

If an item is damaged in transit or arrives faulty, please inform us within 7 days after an item is received and at the latest, 7 days after the item’s delivery. We may request photos of the damaged item(s) to confirm the problem before giving a refund or sending a replacement.